I get a text from 517 about every 2 weeks offering me $5 credit."We didn't want you to miss out on your $5 free credit, so we've re-set the clock to give you a little extra time! Reply YES by 9am Thursday & we'll credit you by Friday. Easy!"Trouble is I don't know who its from. The list of known short codes on Vodas website skips 517.I've never replied.If it is from Vodafone then i'd expect someone here to get the same message.Or am i the only one on prepay If it isn't a scam then I've missed at least $50 credit! (Not in the right place? please ask me to move along)
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TXT from 517 every couple of weeks. Anyone know who?
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ipv6 on Mikrotik
Hi,I thought I'd have a go at enabling ipv6 on my Mikrotik connected to Vodafone UFB.When I add DHCPv6 client on VLAN 10 and request 'address' it works fine. I get an ipv6 address assigned.When I untick 'address' and tick 'prefix' I don't get anything.. status just stays on 'searching'. I have a packet capture for the successful 'address' request (solicit, advertise, request, reply).I also captured the unsuccessful 'prefix' request and there are 'solicit' packets going out, but no replies at all. Wondering what I am doing wrong? I have no ipv6 firewall rules (yet) so I don't think that is the problem as the 'address' request works fine.Do I have to request an ipv6 prefix from Vodafone? Cheers,Nigel
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FibreX DHCP experiments
HiI had wondered for a while that on Vodafone FibreX whether it's possible to have multiple addresses assigned over DHCP;The modem supplied by vodafone contains two ethernet ports; it is possible to connect two routers to the modem and have two different addresses assigned. This normally requires a reboot of the modem. The routers will have layer 2 reachability as the modem acts as a switch but may be assigned addresses in different subnetsConnecting the single modem to multiple routers is very handy in a shared flat because you can share an internet connection without having the security risk of sharing a LAN with your roomates.The next experiment I tried was with my Ubiquiti EdgeRouter X, it had a switch0.10 interface assigning the router an IP. I then passed Vlan10 to one of the switch ports which connected to my Unifi AP. I was able to distribute my WAN over WiFi! I think i tried maybe 3 or 4 addresses simultaneously, and it seemed to work. This was only an experiment and not a long term thing. So far, for the past few weeks, I've been making use of the multi-gigabit port on the modem; one port is the huawei cpe for my family, the other is my own equipment and it seems to be working quite well. Hope this was interesting/useful
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Vodafone FibreX / Ubiquiti Amplifi Router Settings
At one time PBTech had a setup instruction for these on FibreX, now I can't find it.Could someone with this setup please post their settings to make the router work with Vodafone FibreX? Many thanks
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Vodafone FibreX preferred DNS servers
I've been using quad9 for a while but want to compare that against Vodafone's DNS servers (FibreX in Wellington). For a long time I've used:203.97.78.43 and 203.97.78.44But this page on Vodafone's site seems to suggest the following:203.109.191.1 and 203.118.191.1I'm experimenting with pi-hole / dnsmasq filtering so hopefully don't need quad9, cleanbrowsing etc. to do the filtering for me.
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Vodafone Broadband Customer Service... 40 + emails now and still not fixed!!
Our billing has been incorrect for 3 months. We have rung numerous times and sent around 40 emails to try and get this sorted. We keep getting promises that it has been or will be fixed. I have lodged 2 complaints and heard nothing but promises that it will be fixed today, this week, etc. Numerous excuses, I have been on leave, I have been sick... but we have still not recieved an updated bill. We have now recieved an email to say our services will be restricted if we dont pay the "incorrect" bill. This is what we are supposed to be paying:---SMART CONNECT PACKAGE--Unlimited Fibre MAX BroadbandFree wireless Ultra Hub Modem with postage and free Fibre Installation.Only $69.99/ with VOIP- per month including G.S.TAdditional $10 Off mobile accountAdd a $15 Discount on My Sky Bill ======================================================This was not on a contract and had no fixed term.We are instead being charged at $129.00 per month for Fibre MAX and VOIP.We are being charged for SOHO on SkyTV, a channel we have never subscribed to and do not have. Our monthly services with SKYTV are Basic, Sport, HD ticket, HD credit, MYSKY Service, 1 x Multi room This was $119.81 through SKYTV per month. We are supposed to be recieving a $15.00 discount per month off this for moving the service through Vodafone. The total for SKY TV services should be $104.81 not the $129.80 we have been charged.We are also being charged a Telco levy of $0.99 which which was never mentioned in any correspondence.Our main correspondence has been with two people and the online complaints team. This has been a deeply frustrating experience with a chronic lack of communication and follow up from Vodafone from the time we said yes to switching our service which was on the 26th April 2018. We have never defaulted on paying bills, and do not want this on our unblemished credit rating. We are good customers, and have no problems with the services provided. All we want is what we signed up for and a bill that is correct so that we can pay it. I feel that 3 months is far too long for this to be happening, full of I will fix it today, the credit has been applied to your account etc etc. It has been hands down the most frustrating company (it supercedes spark in frustration levels) I have ever dealt with. Their customer service is broken, it does not work. Their complaints service is just as broken and does not work.Telecommunications Dispute Resolution next?
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LAN keeps dropping
I have a Linksys WRT1900ACS loaded with openwrt/wifidog and configured as a guest hotspot for a customer. LAN cable goes from the Linksys WAN port to one of the LAN ports on the HG659. Its been working fine for about a year, however just recently the Linksys started dropping its link on the WAN port, the link led randomly goes out to indicate no cable plugged in, however the HG659 link led remains on for the particular LAN port its plugged into. The Linksys needs to be power cycled to get a link back on its WAN port. Has anyone else experienced similar problems with any devices plugged into an HG659 ? Ive tried a brand new Linksys, brand new LAN cable between the two and get the same issue. Plugging the Linksys into other broadband router's (including a Spark HG659) there's no issue (I haven't tried another Vodafone HG659) - I'm thinking Vodafone have sent out a firmware update and broken things here?
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Call from Vodafone
My daughter's keep receiving phone calls from 977 1141. She's instructed not to answer calls from unknown numbers. I called back to check what is going on and was greeted with a recording saying "Hi, this is Vodafone. We called you to check if there's anything we can help with".Obviously it's an outgoing promotion and they don't expect to answer the phone if anyone calls back.I can obviously block the phone number on the phone itself but is there a way to tell Vodafone to stop calling (short of being around when they call next time)?
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HG659 VDSL bridge mode with VoIP working?
As above - I look after a location who will be getting Vodafone VDSL with a Vodafone supplied HG659, Fibre will be available next year sometime.I'd like to run an EdgeRouter as the main router, however still have the phone line working through the modem (I that that's how it works with Vodafone?).The internet part of the setup is no issue at all - bridge mode with the HG659 works great. The potential issue is with the phone. Has anyone tested a HG659 in bridge mode, but left the voice part active and tested if it actually works?Unfortunately I don't have a Vodafone VDSL connection I can use to test this with.I guess the other issue going to be once Fibre is installed - are Vodafone able to 'provision' the voice to one of the ports on the ONT like Spark do? Or is it a requirement that their modem/router is used for voice?Another possibility I guess once Fibre has been installed would be to setup a spare LAN port on the Edgerouter just for the Vodafone modem, to use essentially just for voice - is that something anyone has tried doing? I would just play with this and figure out what can and can't be done, but unfortunately don't have the ability to do that at the moment. Any info or thoughts would be much appreciated - what are people doing in this situation where they need a better router, but need to keep the voice part intact too. Thanks!
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Vodafone "unlimited" mobile plan
In case anyone missed it: https://www.nbr.co.nz/limited Vodafone has now followed the others with their own "unlimited" mobile data plan. Basically the same as the others.
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Advice on broadband issues?
I would appreciate some advice - I've had moderately crappy broadband from VF for several years, but never worse than a modem reboot required every so often and low speeds sometime (4Mbps). My wife hit them up for a better deal which, unknown to us, took us off VF Red and onto Chorus infrastructure. Since then we've had multiple disconnects per day (up to 100) with speeds constantly cycling in steps between 0 and 10 Mbps. We're 2.5 km from the exchange on ADSL2 and not going to get fibre for another 18 months. Our landline has always been noisy and my working assumption is that the Chorus kit is less able to cope with it.We started logging calls with VF 2-3 months ago. it's hard to get them to talk about the dates on old calls. Their first step was to replace out SHG1500 with an Ultrahub. When that didn't work they called in Chorus who came into the house and told my wife the problem was outside. Chorus then spent 2-3 weeks extending the resolution date, told us they had fixed a bad connection and quietly closed the job, leaving us with the same issue. We opened a new job on Jun 16, a month ago, but this one also seems to have been quietly closed. VF started suggesting that there was a known issue with Ultrahubs and ADSL requiring a firmware fix but now say this isn't in play. A week ago VF ran a 12 hour test on our line with handsets disconnected but we haven't heard anything about results. I've been away for a week and come back to find 1000 cuts over 9 days and constant drop-outs. I called VF again and they say they will relog the job (again) with Chorus as a 'repeat problem' and push for a fix. I had a couple of questions for anyone who cares to advise, please:1) The best I get out of the call centre is a text from the latest operator who I can contact some time in the future (if they're at work) but no expectations set on hearing back from them or a resolution. I've been through this loop multiple times and keep getting fobbed off with mobile data top-ups. Is it worth demanding escalation to a supervisor?2) I assumed that Chorus had determined on their first visit whether the fault was caused upstream or downstream of the wall jack, but they seem to have just looked for problems on the external line and walked away saying they can't find anything. I have a filter in the wall jack and an extension to downstairs. I'm getting really tempted to disconnect everything from the incoming line but the modem. Is this worth doing (given I'll have to locate a tool & risk screwing it up) or should I leave it to Chorus to establish if I really have an inside wiring issue?Thanks
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Vodafone throttling connection to Steam/Origin
Hey guys, my first time posting. I've always used this forum for tech support but only now have something of value to add. So recently I upgraded to FibreMax with Vodafone with provides around 800/500 most of the time. Soon after this I found that my downloads on platforms such as Steam, Origin and Battle.net where not reaching anywhere near my max speed, despite other downloads on other platforms doing fine. Looking abit closer I saw that all 3 apps where downloading at a max of around 8.7MB/s. I did all the usual troubles shooting, changing download regions, double checking bandwidth limits, R&D modes etc but nothing worked.Being frustrating at not being able to achieve anything near what I was paying for and Vodafone Support being no help, I downloaded Windscribe VPN and connected through a New Zealand based server. Now Windscribe isn't gigabit capable, I was getting around 350mb/s on most speedtest sites but it was enough to test my theory. After a bit of downloading and testing, all three apps that were previously capped to 8.5MB/s all jumped up to 30MB/s and were performing perfecting fine now. What do you guys think? Am I missing something or is Vodafone actually capping my connection to certain servers. Another interesting thing is there no QoS setting available in my new Vodafone Ultrahub and i can't get a third party modem without sacrificing my home line than that is now VoiP. Thanks!
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Vodafone FibreX network down right now?
As topic suggested.Christchurch HFC FibreX Max.Down right this moment (occurred at 10:45am 21/Jul 2018).
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Vodafone + Sure Signal
I have a Sure Signal which I use for my cell S6 and tablet S2. But on a frequent basis I notice one or both devices has a low signal meaning it's not using the Sure Signal. Why is this?
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VDSL speed cap at 50mb down
Hi AllThis is a repost from the general broadband forumI am lucky enough to live about 30m from a DSL cabinet.Fritzbox 7490 is reporting line speed of 124/29 which is great.Speedtest consistently tops out at 49/19. I have tried adjusting the obvious settings on the fritz box and using different speedtest end points.I am with Xnet (now Vodafone next generation).Is Vodafone/xnet throttling my connection? Should Speedtest report closer to my linespeed, or can their be other issues. I have a neighbour with VDSL on 2degrees who is getting similar line speed to me but over 100Mb down on Speedtest. I have tried switching to the xnet provided modem and got the same Speedtest result.CheersChris...
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Vodafone mobile broadband connection while waiting for fibre
Just received:Vodafone New Zealand announced today new customers signing up to an Ultimate Home Fibre plan* will be able to get connected faster thanks to a New Zealand-first technology, the Ultra Hub Plus modem. The modem gives customers a mobile broadband connection over Vodafone's 4G/3G mobile network while they wait for their fibre broadband to be installed.Consumer Director Matt Williams says Ultra Hub Plus is a direct response to customers' desire to be always connected, and a way to make it easier for people to switch to a modern broadband technology and enjoy the benefits of fibre. 'Fibre is one of the fastest broadband technologies currently available and offers customers a great experience. But, our customers tell us they are frustrated by installation wait times, while others say they are putting off a move to fibre because they simply don't want to be disconnected while they wait. 'Tens of thousands of customers across all providers are waiting for fibre. While Vodafone can't control the significant installation delays from Chorus and other LFC's (local fibre companies), we have found a way to provide a solution that means customers can get connected super-fast. In addition, we are providing data usage over our mobile network while they wait for fibre for free. 'Those who have trialled the Ultra Hub Plus are calling it a 'game changer', 'super easy to set up and use', and 'a seamless experience'. Vodafone is proud to be the first telecommunications company to launch a modem of this type in New Zealand,' says Williams. The Ultra Hub Plus modem set-up is simple. Once a customer receives the Vodafone Ultra Hub Plus, as long as they are in a 4G/3G coverage area they can simply plug it in and get connected to Vodafone's mobile network until their fibre connection is up and running. In addition to enabling customers to be connected while they wait for fibre installation, the Ultra Hub Plus modem will also provide a mobile backup connection allowing customers to stay connected in the event a fault affects their fibre service. Once the fault is repaired, the modem will automatically switch back to fibre, which ensures customers are always connected. 'We understand our customers don't care about the kind of technology their internet runs on, they just want it to work. Being connected is integral to our daily lives. The Ultra Hub Plus modem is designed to deliver that for our customers,' added Williams. For more information on Vodafone's Ultra Hub Plus click here.
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Minor landline issues
I've got 3 minor landline issues which, after multiple phone calls to Vodafone customer services, are still unresolved. If anybody has any ideas, or a definitive explanation, I'd be interested to hear them. I'm getting tired of the BS from the Vodafone CSR's.I acknowledge these might be considered as '1st world problems', but I'm sure I'll feel better after a good rant!First 2 issues occurred after changing from Vodafone ADSL to fibre using an Ultrahub router1) The flash hook feature no longer works. For folks that don't know, this is the button on the phone which disconnects the call and returns to the dial tone for another call.It is/was probably most commonly used in offices to transfer a call, but my primary use is for calling radio stations for competitions. If the phone was engaged, hit flash and redial to try again. Used to work with each of our 3 landline phones on copper, but on fibre, it doesn't do anything. Need to hang up, wait 5 seconds, pick up the handset then dial again. Nowhere near as quick.After performing the obligatory router reset, Vodafone CSR suspected a faulty router, but swapping to another Ultrahub made no difference. They sent out a HomeHub - HG659 router but when we attempted to use this, another CSR says that it nothing to do with the router but I need to pay for the 3-way calling at $3.99 a month. I objected to having to pay for this service as it has been just a standard phone line feature for decades and the new system should just emulate this. Managed to get a year's worth of the service for free but I find this doesn't actually work. Latest CSR now says it's only for Business customers.2) When calling a phone number, if no one answered after 20 seconds, the call was terminated. In a lot of cases, this isn't actually long enough for the call to go through to voicemail or for elderly people to get up and answer the phone. Vodafone have managed to extend this to 1 minute but it used to be 4 minutes on copper. Sometimes 1 minute isn't actually long enough but CSR says this is the maximum and increasing the time has caused other issues - didn't elaborate on what the other issues are.3) Chargeable local and 0800 phone numbers. There is a local Auckland phone number for ferry information provided by Fullers. A couple of years ago we started getting charged for the call - the local phone number I dial appears as a 0832 number on our bill (type IQ) and charged at $0.10 a call. There was also an 0800 number to the same service and again this appeared on the bill asthe same 0832 call, also charged at $0.10 a call. I changed to using my prepay 2degrees cell phone and do not get charged. Recently, the 0800 number has been discontinued and have started using the local Auckland number again and are now getting the same 0832 calls on our bill. My question is how is this a chargeable call, and if it is, where is the message saying I will be charged for the call? My Vodafone plan includes 'Call NZ'. It's not a huge amount per call but it does mount up over the month and why should a local call be charged at all?Thanks in advance for your assistance.Cheers
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Ultra Hub modem firmware upgrade
Hello allThe much-promised firmware release for the Ultra Hub (grey) is here. Please note this doesn't apply to the Ultra Hub Plus (black).Download the Ultra Hub firmware update here.Please follow the upgrade steps outlined in this FAQ.Issues addressed include:Modem password change retainedAttaching a printer & onscreen instructionsShowing correct number of connected Wi-Fi devicesShowing correct number of LAN-connected devicesOutbound calls - number of rings to answerAuto wireless channel selection for Wi-FiTelephone ringing scheduleWi-Fi scheduleI'll provide a detailed list as an addition to this post.Cheersm
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Why does it take "up to 10 days" to activate a new number?
I'm genuinely interested in the internal process? Does a written request have to be snail mailed to the head office in London or something?Ironically I recently signed up to new Vodafone mobile plan (after avoiding them like the plague for last few years) in order to also get a particular vanity local number within VF's range I wanted forwarded (092x).I went in store and requested a mobile plan with included local number, confirmed the one I wanted was available and also got a matching 021x so was planning on sticking around with the VF plan for a while rather than immediately porting the 092x off to 2talk or similar.I signed the contract in store and made sure to physically write both numbers on the contract and get a copy because....Vodafone.021x was activated immediately and was told to give it 1-2 hours for 092x to be activated.After a few hours 092x is still inactive so I call 888 and confirm no order was logged for the number; a new order has to be placed and will now take "up to 10 days".It's now been 7 business days (9 days) and still no number. Will have to wait to see if it actually comes though in the next few days however from past experience I'm half expecting more issues, delays, non-follow-up etc which makes me seriously consider immediately porting it off if it does eventually come through or simply flagging it and going for a similar 098x number from Spark.Dun' look like much has changed at Vodafone
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IPv6 Dynamic Prefix
My home network has a couple of Windows 2012R2 servers and several devices all on an IPV4 network connected to the Internet via an HG659. NAT enables outgoing connections to work. There are a couple of pinholes to allow incoming connections to a website and SMTP.I thought I should move into the IPV6 era. Vodafone now support IPv6, but the problem is that the supplied 'prefix' is not static. The servers need to have static IPV6 addresses, as they do for IPV4, but Vodafone can change your IPV6 prefix which stuffs things up as it is part of the server address. Their note says 'You'll receive a /56 prefix. Currently, we don't offer static IPv6 addresses, although the prefix you receive should persist across router reboots." Maybe so, but I set the whole thing up and it was working, but now Vodafone have changed the prefix. Why? Because they can!I thought that the whole point of IPV6 was that it wouldn't run out of addresses, so why don't Vodafone give us a static prefix at least for the duration of a contract with them? It seems you can't even buy one at the moment. You could buy an IPV4 one, though it was bundled with other stuff and was too expensive, so I used a DDNS for that.There are dire warnings about using the FDxx ULAs out there for IPV6.So, how do I set up an IPV6 network with static addresses for the servers, and allow selective incoming access without having to reconfigure my whole network every time Vodafone decides to change my address? This is a non-trivial task, involving changing server addresses, and altering DHCP to dole out addresses in the new space. (If I don't use my DHCP, the addresses don't get automatically updated in DNS).This may seem nit-picky for a home environment, but it's also the model for our school environment which will need to be done in due course.I could I suppose ditch IPV6 and retire before it becomes compulsory, but I try not to be defeatist!Any ideas or suggestions?
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