How incredibly ignorant and arrogant are Vodafone? Trying to identify some over use on a client's fibre connection and Vodafone refuse to give me the IP address details of where the (upload) trffic was going, to help me identify the issue. They claim that it would be a privacy breach to give this information! But hang on, how is this any different to providing details of the phone numbers called?Privacy Commissioner points out Rule 6 Telecommunication Information Privacy Code applies and Vodafone must provide the details request. Vodafone say they know better and still refuse to provide the information.Now Vodafone are trying to say that because the modem was rebooted a day or so after the event, this has caused them to lose any IP address details prior to that. It just keeps getting better.
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Vodafone fibre tech support
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Ultra Fast Broadband and a home phone - price increase?!
Just received my bill - seems the price is increasing from $109.99 (unlimited 100/10) to $115.00 - a whopping 4.55% - isn't the current CPI only 0.4%?The balance must be payback for fixing the much reported Krapi Cable Congestion...
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My Vodafone app permissions
Could someone from Vodafone explain why the My Vodafone app update is asking for permission to use the camera? Why exactly is this necessary?
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Vodafone tethering has stopped working
Hi,As of yesterday my Lumia 930 has stopped tethering - the wifi connection works fine still but no internet access is possible. Have confirmed the issue is with the phone through testing with multiple devices.No phone updates in the last 44 hrs that should have affected this so suspect a carrier issue.Any suggestions/advice?Philbert
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Dual antenna on RBI
I have been trying without success to set up a dual antenna configuration on a LTE 4G RBI connection with a Huawei B315 gateway device. The transmission mast is in Flaxmere, Hastings. Whatever I try, I cannot get any improvement over the single antenna. My download speed is always around 30 mb/s. I have checked the device parameters and it is set to 4G LTE.I don't know what I am doing wrong. Can anyone from Vodafone confirm if the Flaxmere mast is configured for dual polarisation with MIMO? My understanding is that others have made this work without any problem.
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Red share plan: is there a way to fix this failure?
About two months ago I decided to put my partner on a red share plan, sharing data with my mobile. I've tried on multiple occasions to do this, and consistently failed. Is there something that I'm missing, or something that I can do differently, that will end up with a better result? Or am I now at a point where it would be easier just to port to Spark, who could probably set a sharing plan up from scratch without too much effort?Background here: in October I decided I wanted a Red Share plan for my partner, as I could then get both of us unlimited calls for about what we were paying on our separate plans. Since then the journey has just been incredibly complicated: 1. Call to ask how to do this. Transferred a couple of times, but result was OK - that I need to change to a Red+ plan (which they did for me), then in a few days I could call back to move my partner 2. A week later, still not on a Red+ plan. Call back, transferred a couple of times, there was a problem with the plan setup, it hadn't come through. It'll be a couple of days, then I can call back and do Red sharer. Also transferred to another group to set up a credit card auto payment - as the first group couldn't do that. 3. Plan change comes through. Call for Red sharer. Again transferred a few times, then assured that would be done, and that my partner's billing would now be on my same plan. 4. Bill comes for partner's account. She hasn't moved to Red share, so she didn't have unlimited calls. I have a bill for $120 for her. 5. Call to see if I can get this sorted. Goes to initial call centre (Philippines), they transfer to onshore, who transfer to someone who can do billing. Tell my story, they start to help, call cut off. No call back. 6. Call again. Goes to Philippines, I give a slightly different story, this time they can do it without transferring me. Put me on hold, then after a while call cut off. No call back. 7. Call again. Goes to Philippines. This time the lady asks me my PIN number - the previous couple of interactions didn't (interesting difference). She can handle the call. But it will be some work, she put me on hold for a while to chase it out. Transferred after that to another lady, who was very helpful, she can see the notes, but no it hasn't been done. This final one has order number OS682770070. 8. Finally, we can get the charges reversed, she has made notes on my account and my partner's account. But my partner needs to call in to do that. I need to organise for that to happen9. The order that was placed was processed urgently. And incorrectly. The result was that my phone was changed to be a sharer, rather than my partners. Since I wasn't sharing with anyone, the result was that I lost all data connection on my phone. 10. I called and this was resolved after a day, and again a request was put in to move my partner to the red sharer plan. 11. After a period of a couple of weeks, this still didn't appear to have come through. I called again, and was told that they'd been confused by the previous order, which showed as complete, when in fact it had been incorrectly completed then reversed. They needed put another request in to migrate. I also asked to have the fees on my partner's account reversed. I was told a team leader would call me back. Waited for this call back - by end of day this call back hadn't occurred. 12. After another couple of weeks, again no action. Now the 11th of December. I called and it appears that the change hadn't been placed because the team leader needed to call me. Which hadn't happened. This time the person I spoke to placed the order (and gave me an order number), and also said they'd talk to their team leader about reversing the fees. 13. I was informed the fees would be reversed, which meant we weren't out of pocket from the inability to change plans. 14. Monday 14th: my partner's phone stops working. I call to understand what's happened, it seems that the change to move her onto a red sharer plan has failed, but wasn't noticed to be failed, so her old plan was disconnected. This can't be fixed by me, they need to talk to her to arrange the disconnections team to fix it. 15. They talk to my partner, and tell her she'll have to visit a Vodafone shop. 16. She visits the Vodafone shop, who tell her there's nothing they can do, it has to be done by the online shop, and will take 24-48 hours 17. I call to understand what's happening, and the answer is that the Vodafone shop never was able to do anything, we just need to wait for the failed red share to be loaded, which will definitely happen today (Tuesday) or tomorrow (Wednesday). 18. Late Wednesday phone still not working. I call to understand what's going on. It appears that my phone number is marked as transferred, and my partner's as inactive. It sounds like, rather than my partner moving to be sharing my plan, I've been moved to her plan. The guy I speak to sounds good, but he has no idea why my phone is working at all - he thinks it probably shouldn't be. He needs the SIM card numbers from both phones to diagnose - so I need to txt him once my partner is in the same location as me (approximately 8:30 tonight), and he'll then call us to diagnose. 19. 8:40 I text with the details, at 10pm still waiting for a call back. The guy said he finished shift at 10pm, so I am figuring this won't be resolved tonight.20. Call at 6:30am to see if I can get it fixed, told the relevant group are closed until 8am, I need to call back then.21. Called at 8am, the number he's given me is for new sales, and they can't help. They have transferred me to online shop, the guy there reckoned he needed to talk to sales, and put me on hold. But then I turned up at sales with a new person (so he wasn't talking to them for me). The lady in sales said she can't deal with it, she's put me through to another team. Fingers crossed.
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Great work Vodafone, not really.
But what do I even expect.
So have my broadband account setup to pay by credit card. A couple of months ago my card number got in the wild and I had to change the card. Alas I forgot to update the card number with Vodafone.
Hadn't noticed that I hadn't been charged for a while and then tonight I get home to no internet. No phone call (apparently had tried to call the home phone during the day when no one is home, but didn't bother to leave a message), no email, text or anything else.
Just unbelievable for a communications company. Is it really that hard to send an email or text message to say there's a problem with your account, please call. I get plenty of marketing emails though.
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My Vodafone android app
HiIm trying to get update to my data and the likes via the My Vodafone app on my Nexus 6P.The app is, what appears to be, the latest version from the store.Yet the app constantly says:---We've made some changes!Please visit the Play store as this version is no longer supported.---So I go to play store using the convenient link and presto, I already have the latest version, 3.5 from December 3rd.So what the heck?Thanks,Damian
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Weird Wifi issue
Having a weird issue with our wifi.I can stream movies and tv perfectly fine on my xbox one and on our a3 and p6 fine also my tablet streams content very well but it seems our laptops are getting very slow speeds?Both laptops are a dv6 and a g6 they use to stream media very well but seems that has changedAny ideas?
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T-Box crashes
After many happy months (years even) of using our T-Box, and consistent Internet from Vodafone, over the past week our T-Box has crashed twice, while it was not being used. Each time we missed a recording because the machine was still dead when it was scheduled to record.Is anyone else having similar issues?Cheers!Steve
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My Account Query
Hello when I login to My Vodafone is see two bars down the bottom representing an unknown service add onAnyone have any ideas what they represent
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How much download speed can I expect on Vodafone ADSL broadband in Mt Eden?
Hi,I would like to check whether I am getting optimum download speed on my Vodafone ADSL broadband connection. It is in mount eden area. Right now I am getting about ~3.5 Mbps when I test speed in http://www.speedtest.net/As per this report, Vodafone claims their average download speed is 10.88 Mbps. Vodafone speed performance reportAs part of some other links on Vodafone website, they say their equipment is capable of delivering 24 Mbps speeds on ADSL2+ lines. Thus I am wondering why I am getting mediocre ~3 Mbps speeds. I know there are lot of factors that could be responsible for the speed and it is a broad topic. Factors like router type, WiFi or cabled connection, area, proximity to exchange, etc. do affect the speed. But I would like to know what average speeds other people are getting in Mt Eden or nearby areas. What steps can I take to improve the speed? I am having Netgear DG834Gv3 ADSL modem. Thank you.Murtaza
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VF ADSL to VDSL upgrade
today was to to be the big day...............modem arrived late last week in plenty of time...appointment am on 21st December.all arranged to have the technician arrive this morning, install the modem and complete the necessary work at home.advised that we had to be at home and cautioned that a missed appointment may result in charges....technician will call at least 30 mins before arrival....all set but...........noon...............nothing.............no calls .....no emails................zero.....waited a while and called the help line.....a patient young lady in the Philippines tried calling someone in the technical installation department....she was told all had been activated and was ready for use.......well that was a surprise to me ...i can tell you....VDSL installation without a modem...............miracles can obviously still happen at VFwhen i explained to her that the modem is still in the box, the landline I am calling on is my "old" line........BUT.......my adsl link was down!!she returned to the installation gurus and then said that the agent had not flagged an upgrade to VDSL..............but an ADSL upgrade to ADSL.....in the meantime I get an email stating Activated ServicesYour service is now active and able to be used. You'll receive your welcome pack from us in the mail in the next couple of days. This contains lots of useful information to let you know how to use your new Vodafone services, so you can do more of what you want.to add insult to injury......I get a text 2 hours later repeating the "you are good to go" message.....my response after wasting a whole day (which potentially cost me about 5 times the value of the modem).........I repliedfix it by Tuesday or loose my account......piss-up and brewery come to mindsorry rant overdisappointed of Rangiora
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Vodafone upgrade to unlimited
I'm ridiculously frustrated at my (and VF's) lack of understanding of what Vodafone need to do to upgrade my account from 40GB cable to unlimited. Two weeks ago I asked to be upgraded and they said fine -should take 24-48 hrs. Many communications later I have now established I need a new modem but waited for two hours and no technician turned up. They don't seem to know how to do this so can someone tell me so I can tell them...1) Do I need a technician to set up the modem (I have an old Motorola one) or do they just deliver it? Can I pick it up from somewhere since everything takes 24-48 hours for them to do?? 2) If they can't sort it what is the best priced alternative unlimited provider for Wellington (not fibre) that knows what they're doing????Thanks in advance..
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3g now down to 0.83mbps....!
Today our connection has been worse than dial up.What's happening? The poor speed is on both 3g and vf broadband.
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Vodafone moving to North Shore.
Things must be getting bad at vodafone having to move from the desirable Viaduct location with great CBD parking, to the North Shore. This is a massive downgrade for staff. Both in terms of shifting from a premium location to a distinctly less attractive location and having an hour added to the daily commute for staff south of the harbour bridge. I think this is indicative of the telco/ISP industry though, where the main product is now a commodity (bitstreams). VAS revenue must be going down the tube. Side offerings like TV are doomed to fail as US content providers will roll them over at some stage. It is quite sad though, IT is changing really quickly and you can become obsolete overnight.
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Getting a 3G card to work on a Vodafone HG659
Hi there - has anyone done this???I have moved and dont have VDSL but I have my vodafone datacard k5150 - does anyone know the steps to get the data card working???Sadly its not plug and play
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Vodafone mobile systems upgrade January 2016 - IMPORTANT NOTICE
Received this today from Vodafone. Please pay attention to dates and prepare for this...Vodafone to upgrade mobile systems during holiday period - Prepay customers encouraged to Top Up earlyEarly next year (from 10pm Friday 8th January to 10am Sunday 10th January 2016), Vodafone will be upgrading our mobile billing platform to improve Vodafone's mobile billing, payment and account services, streamlining the experience for customers.This is a necessary upgrade and has been scheduled for a period that is expected to have minimal impact on mobile customers. There's never a great time for back-end services to be down, but the summer holidays are the best opportunity we have to conduct this work.During the upgrade period, customers will still be able to send and receive calls, TXT and voice messages.The following services will be affected:Credit card Top Ups;Check their balance via TXT;Change mobile plans;Move from Prepay to an On Account plan;Transfer their number to a new SIM card;Purchase Prepay Add-Ons; andMy Vodafone (App and Desktop).We encourage all customers to check their account status before Friday 8 January 2016 and conduct any transactions as early as possible. This includes purchasing Top Ups or data bundles and paying invoices.Customers who have put in place an automatic Top Up that is scheduled to occur during this period will receive a message advising them to Top Up early.To ensure as many Vodafone customers as possible are aware of the upgrade, and the reduced services available to them, information will be posted on the following channels before and during the upgrade period:Facebook;Vodafone website;Vodafone Community;Phone messaging on 777 and 888; andMy Vodafone (App and Desktop).We apologise for any disruption this upgrade may cause to customers.
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any Win 8 phone experts out there. How to get a Aus Sim-ed Telstra phone to roam via Vodafone
any Win 8 phone experts out there. How to get a Aus Sim-ed Telstra phone to roam via Vodafone?I googled and telecom/Spark NZ and it said go to settings > mobile & Sim > scroll to bottom and find Network settings and then select and search for Spark NZ or other networkwell I do that and the search shows vodafone NZ 3g and Spark NZ (forbidden)so tapped vodafone NZ and seemed to be happybacked out and still says not connected.they aus couple said when they bought it.. telstra said it had roaming enabled.any clues.. oh yeah rebooted it as well incase
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Bare wires near Telecom Connection
Just noticed these bare wires in my garden (see photo)I phone VF who are my provider who were next to hopeless told me it was not there issue and I should phone a local electrician.Basically I am not sure who to contact around this.The wires are coming bare if you look close. As you can see there is a sign that says"danger live cable buried here"ta
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