I'm on a semi-rural connection outside Rotorua. When we installed the Chorus guy told me the copper was dodgy, but our road doesn't really have any other lines spare. I'm also at least 3km from the exchange. So I have limited expectations, but.....I'm syncing at 1.94Mbps down, 0.72Mbps up. An ookla speedtest basically gives the same result (unsurprisingly), with a ping of 34ms, download of 1.65 and upload of 0.63.I'm looking at my options to improve this, because many things aren't particularly usable at that speed (particularly any sort of streaming media, but actually lots of web pages as well).Options I see at the moment:1. Work with Vodafone to see if we can improve the line quality. That might mean getting Chorus out to work on it, or asking them to try another line (if there is one), or something else. I have a feeling that this won't help much, but if it doubled speed to 4Mbps, that'd actually be a hell of a lot better.2. Buy an alternative modem instead of the SHG1500 that Vodafone gave me. I see that it's considered to be pretty average at best, perhaps a modem with a better ADSL chipset would give a better sync speed? I'm not keen to spend money here unless there's some likelihood of getting better speed.3. Move to a wireless option. Spark tell me that I can get 4G, no doubt I could get Vodafone 4G as well. Whilst this might be faster (almost certainly would be faster) it also looks to come with download caps that are much lower than my current ADSL plan.Any advice or thoughts would be welcomed.
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Rural (ish) and SHG1500: worth replacing modem?
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Sudden decrease in VDSL download speed
One of VF's Moderators has suggested that I post on this Forum, as someone here may be able to help me A couple of weeks ago I posted the following on VF's Community Services Forum:"Since July 2014, I have been averaging a download speed of around 60.35 Mb/s and an upload of 9.69 Mb/s.Last Friday, before heading away for a long weekend, I switched both my PC and Router off at the wall.Upon returning late Sunday, I switched them both on again.Today after running several Speedtests, my download speed has decreased to 48.48 Mb/s whilst the upload speed has remained static.Will I be able to return to the higher download speed, am I losing out on the lower speed?"Unfortunately, the "slower" download speed continues Any comments/suggestions would be appreciated.
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Considering Vodafone RBI move in Waipara Valley
Afternoon all,We're in the Waipara Valley, stuck on ADSL from an orphaned Chorus roadside box - peaks at 2Mbps down (but often much less), uploads 0.15Mbps. ISP is Spark. Chorus maps show that the box isn't covered by RBI, so we're Conklined, if I read Mr Biddle correctly.We use Vodafone for mobile services, and get reasonable signal on our iPhones - at least at the front of the farmhouse (3 blobs on my 5S). Speedtest gives approx 2.5Mbps down, 0.2-0.5 up. The 5S does not show 4G connection.So: I assume that a proper RBI install with aerial etc would be capable of delivering better speeds. Fair assumption?Given Vodafone's aggressive 4G rollout, I would assume that my local cell towers would be/are upgraded now/soon. Fair assumption? Can anyone in the know give a better idea of what's coming in Waipara?If that's true, then I would buy Vodafone's "wireless + calling" plan, and keep one copper connection for fax/Sky etc.Very grateful for any help, shared experiences etc.
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Home phone via ONT or Vodafone modem ?
I am looking at going to Vodafone Fibre 30/10 broadband with home phone line included. This will mean disconnection of the copper phone wiring and I presume phone being VOIP. I understand Vodafone installations normally place the ONT & modem together & feed the phone line via the modem. However other installations i.e. a MyRepublic installation takes the home phone from the ONT. Does anyone with Vodafone Fibre have there home phone line connected at the ONT unit ? I understand that Vodafone prefer or insist that the modem must be used to activate the phone line. Help anyone ?
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Problems accessing Incapsula sites on Vodafone?
Is anyone else having problems when first accessing sites protected by Incapsula on Vodafone cable (or even DSL if you can test)?Two sites are www.bnz.co.nz and www.gcsb.govt.nz. When I first try loading BNZ it may take up to a minute to start loading. Since the connection to BNZ is over SSL then I am not sure the proxy would be to blame - perhaps some connection problems to Incapsula servers?I tried the GCSB because it's another one I know in New Zealand using Incapsula.Anyone from Vodafone could check please?
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More great Vodafone customer service?
So, moved in to a new house a couple of weeks back and signed up online for a new DSL and homephone service with Vodafone (Friday 20/11). Already a Vodafone customer at our previous address so was fairly straight forward. Just after that made a call to Vodafone Customer service to organize termination of services at our previous address. Being a Friday afternoon I thought the 20 minute wait on hold was reasonable and the CSR was most helpful. She organized for service to the old address to be terminated at the end of the month (30/11) and told me since we were just moving that the setup costs for the new connection would be waived. Great! :) Then said the new connection would take a few days to provision and they would txt me when the new connection was active. All good.Busy weekend shifting furniture, so come Monday (23/11) thought I'd see if the line was now active (was definitely disconnected before) and it was. Great! Call to my cellphone shows me the new number, put the new details in the modem and we're all go... now the fun(?) starts!Over the next couple of days we get a few phone calls for people who aren't us? OK maybe 1 person dials a wrong number but 3 or 4 in 2 days? Somethings up. On Wednesday (25/11), get a call from Vodafone to say a mistake was made and the number we were given was already in use and give us another one. OK no problem. Internet still working and phone (seems to) still work.Login to My Vodafone a couple of days later (27/11) and the account showing is still the "old" new number... maybe give it a few days. Then over the weekend I try to call my brothers cellphone. Won't connect. So I try calling my own cellphone. Won't connect. Try dialing in from my cellphone. Connects. Try dialing out to local number. Connects. Try dialing a toll number. Won't connect. Aha! Maybe a toll block has been (inadvertently) set on the new number.So yesterday, Monday (30/11), I call Vodafone to try and get this sorted. I follow all the prompts and my call is answered in a couple of minutes (Great!) and I go through the (as you can see) fairly long explanation of what is wrong. After many questions and much key tapping I'm told the number on our account isn't the number I'm calling from (I know I just explained that it's still showing the "old" new number!) Then she proceeds to tell me the "new" new number is a 'Clear' number and she'll have to transfer me to the 'Clear' department! At that point I cut her off and tell her we are not, nor ever have been, a 'Clear' customer. (But has this number been somehow 'tainted' as a 'Clear' number?) Cue more key tapping and then transfer to another department... (accounts I think)And then explain all over again what is wrong... cue more key tapping and... transfer to another department... (tech support I think)And then frustration at having to repeat the whole situation for a third time leads to a 'cliff notes' version to this CSR and then... they hang up?!?So no resolution there... Guess I've been on these forums long enough now to know I should have just appealed to one of the Vodafone Geeks on here to get help! PLEASE HELP Vodafone Geeks!So what's my point in all this? It's that I think Vodafone customer service is, on a whole, pretty good. But the problem is people will usually remember a bad experience more than the good.
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Question Re Ultra Fast Broadband Installation
Hi GuysI am interested in upgrading to Fibre (had to drop to ADSL with a recent move).Vodafone website states that "You will receive FREE standard Ultra Fast Broadband connection and wiring when you sign up on a 12 month term", however I was curious as to whether there was any limitations on this?I can't see any conditions but as my new house is like 100m off the road I thought it might be worth asking.Cheers
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Thank you Vodafone
Hello,I just want to say thank you to Vodafone and the Vodafone mods on here. They have been awesome over the last few years with any issues especially the mods on here during my frustrating times. Vodafone does get some bad feedback, sometimes from me but overall Vodafone did a good job for me and provided a good service and connection. Customer service was pretty good most of the time, most issues were when it was transferred from Telstra Clear to Vodafone.My only issues really were with cable, the service itself. Mostly the congestion and the fact Vodafone wouldn't give me fibre so I moved to Spark. I understand as Vodafone has invested a lot in cable and I can see why they didn't want the government to put fibre infrastructure in Christchurch, Wellington and Kapiti. However I must say my connection is a lot better and way more stable, for example the game Rocket League I would always get pings of 140 due to being with American and UK people but now its always around 45 on fibre. its just a shame I couldn't stay with Vodafone.Anyway thank you guys and I just want to say Vodafone are pretty awesome, I think they deserve more good feedback sometimes.
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How to close/get rid of old Paradise email address.
Got an old Paradise email address that I no longer use, all it gets now is spam.How do I get it closed? (note: haven't checked with Vodafone yet)
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Vodafone Top Up Online System/Page Broken?
https://www.vodafone.co.nz/myvodafone/topup-or-payThe above method for topping up seems to be broken. I try to put $20 on a number (not mine) and every time it charges my card $1 and does nothing else. After entering CC details and pressing the button, it takes me to the main My Vodafone page instead of the payment confirmation screen I would have expected. Has anyone else experienced this?
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Switching from postpaid to prepaid
I am going to be a poor student next year (after several years in the workforce) so to save money I decided to trade in my postpaid Red $129 plan (which had just passed the two year mark so I am not locked in anymore) in for a prepaid $19 plan. Popped into the Vodafone Queen Street (Auckland) store and asked to switch my postpaid account to prepay, thinking it wouldn't be a difficult request.I was surprised to be told that it can't be done in store. The guy I spoke with told me that I have to call 777 to request this. While I don't mind calling in principle, I had already made the trip in to make a request I thought (reasonably I hope) could be handled in store. I asked why it couldn't be done and I was told that it was a requirement from higher up that switching from postpaid to prepaid can only be done via 777.Well the end result was that I figured it was easier to just cross the road to Spark and port my number over. The friendly guy I spoke to at Spark was only too happy to sell me a SIM card and submit my port request. Quite a stark contrast to the Vodafone employee, in a Vodafone store, dealing with a Vodafone customer in regards to his Vodafone account, who (shrugging his shoulders) advised me he was not allowed to process a switch from postpaid to prepaid. Bizarre to say the least.I am interested to clarify whether this policy actually exists (though I doubt the employee has just made it up as he seemed genuinely disappointed that he couldn't deal with it for me). And if it does, then I am interested to know whether Vodafone thinks it's a good idea to forbid their own staff from processing what seems like a fairly straightforward request. If it is a difficult process to do, then surely there should be some way for retail staff to submit a some kind of request to switch an account from postpaid to prepaid on the customer's behalf.- James
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Redundant, late communication by Vodafone.
I've recently moved house, the transfer from HFC to fibre went fine once the technician arrived and everything seemed to happen in a timely manner.
The communication process however is a complete farce.
There first call back in was offered took 24 hours longer than target and happened on a Sunday (when they said it'd be a Monday to Saturday service).
The modem was sent unannounced without the chance to confirm a postal address, I was then told to sort it out with the courier myself, which I did and went off without a hitch.
A subsequent call back requested did not occur regards technician visit and unexplained cancellation of job by Chorus. When I called back I was told on a friday I had to be home on the Monday, no chance to negotiate a date.
I stayed home on Monday and got connected. End of the matter I thought.
Overnight on Monday I got an email thanking me for choosing to stay with Vodafone, this was 13 days after the move request was submitted and after the install was done.
About half an hour ago I got a text advising my install is booked for 7/12 and I must stay home, but didn't advise whether AM/PM so even if it hadn't arrived two days after install (and who knows how many days notice I was meant to get) I still would have had to call back for more information.
I'm happy with the status of my connection now, and as I said everything went smoothly on the end but the only way I was able to keep up to date was to make daily calla to Vodafone and asking as clearly the outbound comms are useless in this case.
Anyone seen similar?
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Cable network upgrades on Thursday in Wellington region
Hi everyoneWe have some more cable network node upgrades tomorrow in Wellington. Details on Vodafone Community and below.http://community.vodafone.co.nz/t5/Network-status/Cable-network-upgrades-on-Thursday-in-Wellington-region/m-p/194224#M1003 CheersDylan Hi everyoneOur cable broadband network in Wellington will be upgraded on Thursday 10 December. During the upgrade some areas may experience a brief outage to cable broadband service for around 15 minutes. In some cases it may take a little bit longer but we'll do our best to get it done as quickly as possible. We apologise for any interruption, but it's a necessary step in order to provide you with more capacity in the fastest possible way.REGION Node Avalon W02, W12 Kapiti W80, W91, W93 Miramar WKMUpper Hutt W32Burma W22If you are in one of the listed areas and your Vodafone cable internet connection stops working for longer than 15 minutes please follow these steps:Turn your modem off at the power socket.Wait 15 seconds.Turn the modem back on.Wait a few minutes for the connection to be restored.Due to the nature of the work this schedule may potentially change, we'll post further updates below this one when the work is completed. You may want to subscribe to this post to have updates emailed to you.Thank youVodafone Operations
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Vodafone Smart Ultra 6 Android 5.1.1 now on the air. Not bad for a budget phone at all.
I wasn't expect any system update at all for this budget phone. Usually those manufacture won't bother doing system updating for those low end models. Well done, ZTE! Well done, Vodafone!
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UFB Install in HFC Area
Is there any way to get Enable (I'm in ChCh) to do an OTN install in a cable area? As in, everything minus the service?I would like to stay with VF (Been a TCL Cable/VF Mobile customer since 2003) but I also want to take advantage of the subsidised fibre install while it lasts and it is my understanding that time is running out. I'm more than happy to stay on cable for the time being.I can't see a downside in giving HFC customers this option. Thanks
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Vodafone Carry Over 1-year anniversary
On this day 1 year ago Vodafone released carry over plans for prepayAnd one year later we still don't have it for high paying On Account customers.I had hoped it would follow shortly after but Nope.
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UFB lack of answers regarding install
I have just had run around regarding having UFB installedFibre was installed in our street several months ago so signed up in anticipation.Ultrafast broadband says it came live at my address 1 Dec. Vodafone website states it is now availiable. ButRecieved text this afternoon from Vodafone stating it is not avaliable at my address. Talked to numerous helpdesk people (didn't keep count sorry) they either had no idea or flatly stated that vodafone does not offer it at my address. Not one of them could explain if, when it would be avaliable. Why it was not available. May have been language problem.Ended up hanging up in frustrationPS. for what it is worth Spark site says it offers it at my address Can any one shed some light as to what might be going onThanks
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HG659 remote access
Anyone got this to work? I need to be able to do this as the device often forgets port forwarding settings and I need to be able to set them up again. I know you can do this by using the Windows Remote Desktop feature then call up 192.168.1.1 but it is the port I need to make this work that gets forgotten most often. Hence the best solution would seem to be to access the HG659 interface externally, but no luck in making this happen. Any help appreciated.
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HG659 loses port forwarding settings
I have a Vodafone HG659 latest firmware and I port forward so I can access devices when away from home, NAS and Raspberry Pi's etc. The router however forgets these port forwarding settings - they used to last for weeks but now it can be less than a day.Thanks to this forum I have found a way around this problem with Teamviewer - by remotely controlling my home Windows PC and redoing the port forwarding.But I am wondering if a better solution exists?John
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UFB SWITCH - do I need to call existing isp to cancel?
hey guys,i just went online and switched from VF to bigpipe.i also have sky through VF but want to cancel internet and sky,do i need to call VF and cancel or should i leave that to bigpipe?Cheers.
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