Apparently my Fibre connection setup has been cancelled and Lucky I rang and checked, otherwise I would be waiting all day

Hi there Vodafone

I was so excited to wait have my fibre connected today, to be honestly, lucky that i have rang Chorus on Monday 10th June 2019 while I am oversea, then to be told by @chorusNZ that my fibre connection has been cancelled on Friday 7th June 2019 blaming Vodafone has cancel my order. So I have contact Vodafone Fibre connection team, they wouldn't able to tell me the reasoning and assure me that it is still going ahead on the 13th. Then after begging them to ring and hold for another 20 minutes.

Then again lucky I checked on the 12th June 2019 and i rang the 0800342731 and spoke to the customer service officer and again I have been told my connection setup on the 13th has been cancelled by @chorusNZ.

For this whole duration from 3rd to the 10th, i have been continuously receive sms from Chorus and also Vodafone C2 General advising that service technician has been booked and requested me to reply with a yes from my phone.

but then the most annoying thing, why I have never receive any notification that my connection setup has been cancelled and why is it has to me to contact Vodafone to ask them to generate another request to chorus....

So when will I ever get my fibre connection up and running, to be honest i have made the request since 18th March 2019....

Thank you Vodafone, your help on this is really much appreciated

Jacky

[Mod edit (MF): removed account number]