Vodafone and Disclosures

So, this is an interesting one.

Have logged 3 faults with vodafone in the last two weeks, on all of those events vodafone reps have not played or read out the disclosure for chorus fees nor have they even mentioned it.

Is this a new process for vodafone? from a business aspect i can certainly see this stinging.. but if its a marketing we will fix all your problems thing can understand the argument there..