I have some representative from Spark, asked If I want to switch my Internet to them, they will provide me with Free phone line + National Calling + 12 months Lightbox+ Unlimited internet+ $100 credit etc.So I sent Vodafone an email to their sales group, if they can do anything to retain their customer.I got a reply that they have logged my request.Another reply from a nice guy who told me that he has forwarded it to Sales team with a reference number. I should expect a call from them..After few days I received a call, and the joke starts here:He asked me about what spark is offering, which I told in detail.Then he said that he can look for a suitable unlimited plan for me, and yay! he found one, but I have to pay $20 extra even if Spark is giving it to me for same price.Vodafone cant match Spark's deal and He cant find a better deal. So I asked if he can add some extra data or anything , I will stay with Vodafone. He said the system wont allow him to do anything unless I sign up for their unlimited plan with 1 year contract and pay Extra $20.Joke ends here.Question: If Retention Team CAN'T do anything or system is not allowing them to do anything, then why do they have a Retention Team??
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