4 months of VF Overcharging, can't get a fix through the regular channels
Signed up for Vodafone in July. The plan was for Naked Unlimited Fiber at $75 per month (includes $10 Mobile Discount). Every bill has been for $109 per month, have called their support line 3 months...
View ArticleVodafone forgot about Ideal Pack Red Plan?
Hi, I have just had a rather negative experience from Vodafone for being forced to move to a different plan. I have been on Ideal Pack Red plan since May 2012 and Vodafone has been gradually increasing...
View ArticleVodafone Cable Speeds - How are they now?
Heya's,I've been considering getting the 100mbps vodafone cable, but want to make sure i'm making the right decision.Anyone on here on the vodafone cable plans??Iwant to know how the connection is now...
View ArticleVodafone access to AU sites on cable
Just tried loading some .au sites... Wow. Either won't load or a page takes up to a minute to load, including smh.com.au, theage.com.au and bom.gov.au.Anyone seeing terrible times when accessing...
View ArticleVodafone charges for paper bills despite agreeing to a contract price
Vodafone $1.5 paper charge.First off, I think this is a fair price for a paper invoice service, BUT what I dont think is fair, and most likely a breach of contract is most customers have agreed for 12...
View ArticleVodafone Sailing competition
Has anyone else has a go at this? http://www.vodafonesailing.co.nzTop 10 get a Galaxy Note 4, and then can win a race against Spithill by providing commentary on a race afterwards.I really think...
View ArticleCalls going to voicemail. Voice mail not coming through for days.
I'd been arguing with people that said they had called me last week and left messages. I didn't have any messages. There were no message alerts, nothing to say I had even had calls from these people,...
View ArticleCan I get UFB or not?
Hoping this can be answered by a Vodafone employee.Currently I have UFB and Vodafone TV in Takapuna, Auckland. I submitted a request to move house about three months ago. We're moving to a brand new...
View ArticleDevice Freedom
Hi guys, I signed up to a Vodafone black contract back in Nov 13 when "New Phone Every Year" was known as "Device Freedom". Does anyone had the original contract terms that relate to "Device Freedom"....
View Articlevodafone unbilled data
TLDR; experience of going over your plan on $19 is unnecessarily poor IMO. Too lazy to do anything about it/first-world problem.So my $19 prepay plan ran out of data 2 days early (I pretty much only...
View ArticleVodafone global roaming - turn it off?
Traveling overseas, I decided to wait a day or two to get a local sim card. To my surprise, I was receiving phone calls from NZ numbers. To avoid any costs, I switched to Airplane mode (and leaving my...
View ArticleVodafone Residential UFB - Static IP Address
I currently have a DSL connection to VF with a static IP, but fibre has finally gone live in my street so I want to move to that.The sales people seem to think it was completely impossible to get a...
View ArticleVodafone, the iphone and the case of the little red icon
I've been a vodafone customer twice in my illustrious mobile owning career and both times haven't been all that long. Last time was on an iphone 3GS which I swear used to have a voicemail notification...
View ArticleVF is a shambles
In the queue for 25 minutes on a Monday morning. Already had one failed call because the guy on the other end of the phone couldn't hear me because of "a loud noise" on my end of the line, although to...
View ArticleDownload Speed Drop after Switching from lightspeed 60g to Unlimited UFB Cable
I changed my plan from Telstra clear's Lightspeed 60G to Vodafone's UFB 50 Cable, a couple of nights ago.I was promised 3x faster speed by the sales person, that's why I moved. (and it being...
View ArticleVodafone charge for paper bills but refuses to stop sending them
For the last few years, Telstraclear has had an option on its Customer Zone web page which lets you switch off paper bills and receive them by email. It has never worked: it always says something along...
View ArticleChanged cable plan from warpspeed to unlimited - new modem required?
Been having metering issues with my 100G Warpspeed cable plan, so have simply changed to the unlimited plan instead. Sales rep said I would probably need a new modem and would schedule a visit in for...
View ArticleVodafone cutting jobs ...
(Spark to follow, mind you ... )But can I ask why they spent so much money buying telstraclear And what have they gained so far, from that ventureThanks
View ArticleFibre order process confusing
I was helping my dad order Vodafone fibre last night, and it was a bit of a shambles. We selected a plan, and started the order process.First, it asked whether he had an existing on-account mobile...
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