Billing & online account question for VF
I've just switched from VF ADSL to VF UFB (via ex-TCL cable) here in Christchurch.When I log in to my VF account I can only see my old plan and details. Do I need to register again or will my account...
View ArticleSlow down speed and packet loss (Vodafone)
Hi, I currently have a case open with Vodafone (since Wednesday) as I am having issues with slow speeds and packet loss. Steps so far; Tried 3 different devices...
View ArticlePerformance Issues (130mbps Cable)
Is anyone else having speed issues between say 6pm and 10pm on Cable 130mbps unlimited? every speed test i seem to do during these times brings back download speeds up to only a max of 20mbps, my last...
View ArticleHorrendous Cable Speed In Christchurch
Hi,My girlfriends work place is on Cable in Christchurch, and the speed they are getting is horrendous. Speedtest to Vodafone server shows 3.5 Mbps down and about 256Kbps up.They have contacted...
View ArticleNot receiving some text messages...
I seem to be having an issue not receiving all text messages sent to me. I know that I've missed at least 3 messages in the last 10 days or so from at least 2 people. I can't see anything related to...
View Articleihug smtp , SSL ??
Hi thereDoes ihug email (user@ihug.co.nz email) support smtp SSL , for use on tablets & phones when sending via other ISP's connections?I can saw the setting on Vodafones help page, but its...
View ArticleCancellation of Cable and TV services when contract ends
I rang Vodafone to enquire about cancelling my current cable services (Broadband and Vodafone TV with Sport/Movies/Soho).To my pleasure the call to Vodafone was answered immediately.... not sure if I...
View Articlesmartdns issues invalid http response
I've been using a smart DNS service for 10 months and it's never really worked properly. I was originally on Vodafone ADSL, but upgraded to VDSL.The issue I'm getting is as follows.Websites fail to...
View ArticleGotta get down on Friday!
I'm sure Mauricio has a press release about this stashed away somewhere, but I thought I'd break it out because this is an awesome promotion and the video is kind of epic....
View ArticleBill dates (ex-TCL)
Im looking on our account in CustomerZone, Waiting to see if we are being charged an extra $10 or $15 or tbox rental this month, Anyway Ive noticed something strangeLooking at the past bill dates,19...
View ArticleMobile system upgrade this weekend
Hi everyoneWe are upgrading our mobile systems this weekend, 9pm Friday 25th to Sunday 27th July. While the upgrades are occurring, some services will be unavailable for mobile customers including:My...
View ArticlePrepay SIM: Forgot to topup but would like to keep number
I currently have a phone + mobile number through work, but also have an old number that I rarely use but would like to keep since I won't get to keep the work number when\if I move on. I generally top...
View Articleshg1500 "vdsl not supported" ?
hi there!I've been trying to get an internet connection to our house we shifted in to a month ago... I've spent a LOT of time on hold talking to vodafone representatives, most of which are helpful and...
View ArticleVodafone Speedtest - Dissapointing
Just tested my 130Mbps cable connection on http://wellington.speedtest.vodafone.co.nz/ - results are shockingly slow!Download Speed: 22486 kbps (2810.8 KB/sec transfer rate)Upload Speed: 10051 kbps...
View ArticleFrustrated with Vodafone new install
My parents (in their 70's) have moved to a new address. I thought this is a good time to look at their telephone setup. They already subscribed to Sky so I decided to go with Vodafone so they can get...
View ArticleUpgrading cable plans, change modem
I'm getting an upgrade from the old TC Lightspeed cable (15mbps) to the Ultra-fast 50 (50mbps) next week, which requires a swap out of modems ... the Motorola SURFBoard for the Cisco unit.Presumably...
View ArticleNokia Lumia 635 - when?
Is Vodafone planning to sell the Nokia Lumia 635 soon? Telecom and 2degrees sell it already - but I'd prefer to purchase one from Vodafone direct :)
View ArticleHG659 SAMBA 60.2MB
HiSo I connect a 1TB portable USB drive up to my HG659 and it is showing as being 60.2MB.Because it's reporting the disc size and free space incorrectly I don't think File history in Windows 8.1 is...
View ArticleVodafone business adsl line speed
Hi, I've been a customer with Vodafone business, are there any Vodafone techs in here that can help check my line.The building I'm in is quite old. So I'm not sure if it's affecting my speeds. But...
View ArticleVF, why you lie to me?
UFB installed on 23rd July, should be 200/50 however tested just after install that morning and got 30/10.First call to VF; told speed would increase in a couple of hours after "job had closed".Called...
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