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Vodafone TV question

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My parents just switched from one the old TCL Cable plans to a Vodafone UFB Cable plan as well as Vodafone TV. Everything working well except that one channel, Sky Sports 5 doesn't seem to be working. It either comes up with a blank screen or displays a "Service Unavailable" message after a few seconds. Any ideas on why this might be? I've tried to power down the unit but it didn't make any difference. All other channels work fine.

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