So it seems that my luck with Vodafone support must have run out as after having a good experience following my poor one, I've now had another poor experience!I phoned the Customer Retention guys (who I had dealt with to get the new package upgrade (to a UFB Cable 50mbps plan) sorted after my previous support nightmare) to get an update as to when I might expect to have the new cable modems provisioned (due to lack of stock) as suggested by the very helpful rep when I setup the upgrade.For some reason though, the person who I got through to this time simple transferred me through to another call centre (the generic Philippines one by the sounds of it) without even checking my account details. The new call centre rep first of all told me that I had already been provisioned for the new speed until then I pointed out that I hadn't received the new cable modem so I obviously hadn't. He then proceeded to tell me that management had instructed them that they could not give any timeframes out (I'm not looking for an exact date just a "it's still a few weeks away" type thing)Only good thing out of the conversation was that they provided a small account credit to compensate for the time its taken.Its a disappointing experience as I was starting to trust Vodafone support team a bit more following my last set of issues.(I guess I should also point out that I still haven't had the callback from the sales team that was supposed to be 1-2 business days after Saturday although I guess maybe it will come in the next hour or so....)[/Rant] :)
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