Vodafone, My God, don't they want customers?

So I am a Telstra Clear customer who has been bought up by Vodafone and I wanted to change my TV/Broadband bundle. I chose the package from the website and rang them on their website number, no operator wait in a queue, then I submitted a request for them to ring me, twice on two separate days, to two phones. Nothing no call. Now this morning I rang them again, on their 24 hour line. Nothing, "There are no operators available please ring back later" automated message and they hung up!! It enough to drive you into the arms of Telecom. You don't want my custom,?then fine, I'll walk".