Hi, I've been with Vodafone ADSL broadband and homephone for years now but I've decided to move to 2degrees fibre.I signed up to 2degrees via their website mid July. I received confirmation of the sign up request after i signed up online, and then a bit later i received the modem in the post and a letter about the fibre install to let me know that they've done the design and that they will schedule the physical install.Nothing more until yesterday, 9th August when my Vodafone broadband stopped working.I called vodafone and they said that they had received notification that my install had happened yesterday (which it hasn't).When I spoke to 2degrees they said that the only thing that has happened from their side is that they submitted a port request for my landline number and a request to Chorus for a fibre install, nothing about ADSL. They said that the fibre install would be a month away and i would have not internet connection for that time, but they could request a temporary ADSL connection but even that would be 5 to 15 working days (Chorus SLA).I spoke again to VF and asked if they could undo whatever they did on Friday, but the people I spoke to couldn't help and needed to escalate to a team that don't work weekends.So definitely no resolution this weekend and then maybe a further week or 3 if i have to wait for 2degrees/Chorus to complete the ADSL set up. My wife works from home and needs internet access to do her job so this is really inconvenient.Can anyone shed any light into what may have happened? I don't know who would have incorrectly told vodafone that the install was happening this week - does that info normally come from Chorus, 2degrees or some other party? How should this "normally" work - would i have normally stayed on VF for another month or so until the full fibre install was complete and then get swapped from VF ADSL to 2d fibre in the same day?Does anyone have any suggestions on how to get this resolved? Are there any vodafone care types on Geekzone that can help?Thanks!
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