@JasonParis and sorry to vent this online My Dad that is deaf recently got a letter sent to him from Vodafone with a new SIM card attached advising he has to start using this new SIM card by March 2019 so I offered to call Vodafone on his behalf and request the SIM swap (He has a dumb phone and does not use the My Vodafone App) So I called 777 and got thru to customer service straight away (very good) and I quoted the 4 digit PIN on my Dads Vodafone Account and I advised the staff member my father is deaf and he will not be able to hear you on the phone and that is why you are speaking to his son. The staff member refused to take this on board and did not want to help me, So I passed Dad the phone and he just said to the lady on the end of the phone I can't hear you but yes you are speaking to my son John so please speak to him and he passed the phone back to me, The lady I was speaking to then refused to action the SIM swap! I said it's not that difficult click on SIM swap in Siebel then type the new SIM number into the SIM field in Siebel then click ' Allocate ' and then click ' Sumit Order ' but the staff member said no she is not allowed to action a SIM swaps and I asked again but ' NO ' was the answer My Dad has being a Vodafone mobile customer since the late 1990's and Vodafone homeline / broadband customer since iHug days and I explained to him the Staff member would not action the SIM swap over the phone! So Dad said a few words I can't repeat online I am now giving my Dad other options for mobile service and the homeline and broadband is going to follow John
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