I have a friend who is paying $19 every 30 days for her mobile phone plan with Vodafone but she receives only 500mb of data and 100 minutes of calls.I talked to the Vodafone Call Centre and they advised me that she could switch over to a better mobile data plan which also costs $19 every 28 days, but it provides 1.25GB of data and 200 minutes of calls.So I asked if she could be put on to the better plan and I was advised that, if she does this, all the carry over data from the old plan would be written off.I can't understand why Vodafone would want to write off all of a customer's carry-over minutes and data before they would put that customer on to a better plan.I understand that, when Skinny, for example, offers a better mobile plan to an existing customer, the carry-over data from the old plan is preserved. Now, why wouldn't Vodafone want to do this to keep a long-standing customer?
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