I've just had two brand new out of the box HG659's both with the exact same fault. They were both for new fibre connections in Christchurch for two different companies. I used company Bs router to test company As fibre connection at their new office as it was still in the box unused and it connected to the internet but I couldn't connect to wifi. I assumed it was a bad factory setting and I didn't have a laptop handy to test so I got the righ counter from company A and it was exactly the same. The internet works when you are plugged in but the wifi won't connect it just indicated the WPA key is wrong. We updated it to the latest B026 firmware and no different, we tried manually changing the key and still the same and we tried different channels, different WPA/WPA2 setting and it's the same on 2.4 or 5ghz. I don't know what the odds are of having two faulty brand new routers with the exact same fault so I'm wondering if there is a bigger batch problem here?Before you suggest its a user fault I've setup dozens of these specific routers and been configuring routers for a living with everything from Dlinks up to Cisco's. If anyone from Vodafone can chip in if they've heard anything or anicdotally noticed more calls on wifi issues. I tried ringing the business support but gave up after 20 minutes. I have to say forcing people to listen to a nearly 2 minute spiel on the Vodafone email change with no option to skip before you even get to the hold queue is a bit rich. I think both Vodafone and Spark should offer a course you sit and once you are passed you become certified to ring a number and enter a pin and get straight to a tier two Helpdesk too. It can be pretty frustrating trying to get a problem resolved arguing with a tier 1 support person who doesn't understand the fault. Usually once you get past the frontline the techs are really good to deal with.
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