Does anyone from Vodafone still read this forum?The story so far...#1/05/2017 I ring Vodafone to cancel my TV service as I no longer need it, never watch it, because the content is endless repeating crap (mostly) I was on the old Telstra Clear triple service (TV, Internet 100/10 cable in Wellington, and land line) paying $220 a month.Cancelling the TV service saves me $110 month. (I had two pay channels besides the basic 'free' channels)I get put through to the retention team, and the CSC arranges to have my TV service cancelled on 09/06/2017 (the start of my Billing month)They also offer me the option of changing to FibreX 200/20 unlimited make my Internet bill to $80 month for 12 months, then increase it to $90 month for the next 12 months, on a 24 month contract, with a land line.FibreX is installed two days later, and up and running with my own router, not the Vodafone one.The only minor problem I had was speed wouldn't go above 100/10 for the first two days on my own router, but would do 200/20 on the Vodafone one. Finally clicked on Sunday that my Router had QOS set to limit speed to 100/10, instead of 200/20.The contract email I received from Vodafone on Monday still listed the TV service as part of my contract. Called Vodafone, and the CSC I spoke to said there was a cancellation order for my TV service but said there was no date for it! He said he'd fix that.Called on Friday morning /09/06/2017) to ask why My TV service was still connected. CSC confirmed that there is a cancellation order for 09/06/2017, and all that will happen is the tech will disconnect it at the street cabinet sometime on 09/06/2017. All I needed to do was return the T Box to the nearest Vodafone store.I got home from work after 07:00pm and the TV service is still connected.Called Vodafone, and the CSC said it should be disconnected. I told him it wasn't disconnected, and after some 'looking into this' comments, etc he said it was scheduled for 12/06/2017.I don't have to pay for the TV service after 08/06/2017 right? (I told the CSC I wont be paying for any TV service after 08/06/2017.)
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