Before I get into the rant I want to make it clear that I have been a Vodafone customer for a long time and I have no plans to leave them. I have always supported them and will continue to do if they don't make things difficult as they have done on this occasion. Anyways I re-signed my contract on the 19th Oct 2015 after they called me to let me know that the 6s plus is in stock. A week before they offered me the new phone every year free to re-sign which I accepted. All done contract signed and all good to go. I get my first invoice and that component is missing. I look at my contract and it is there. Call up the call centre this morning who asked me to send a copy of the contract which is do only to put me on hold and come and tell me there is nothing they can do I need to go back to queen street store to get it fixed. I send a tweet to Vodafone who are always proactive and ask me to send a copy of the contract and they will look into it ASAP. I do that only to be told since it was done at queen street store I need to go back there. To their credit they added a one off credit if $20 to fix this problem. I send them a DM back saying why is the onus on me to sort out these issues when its a Vodafone error. I am advised it needs to go back to point of sale which I understand however I would assume that someone at Vodafone needs to do that. I then go to queen street store who sort out half the problem and then say the person who re-signed needs to fix it she can't do it. I mean how hard it is for someone at Vodafone to take ownership of something when clearly I have a copy of the contract which clearly mentions what needs to be there but isn't. All I have heard from Vodafone this morning is its not my problem. Anyways rant over but still waiting for the issue to be resolved and I hope the experience with Vodafone gets better.
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