day 7 of vodafone tv, still has never worked, service not available

Gidday

Shifted from Vodafone DSL to Vodafone Fibre 100/20 & Vodafone TV last Thursday. The Fibre connection works phone, the phones work fine but Vodafone TV refuses to work. A whole bunch of phone calls to the friendly people on the vodafone help desk but to no avail. I've powered off the ont modem, played with the vodafone HG659 router, re-powerd the tv box using the reset method, nothing works, vodafone seem unable to confirm if multicast is enabled at ultrafast's end.

Just got an email from vodafone / sky saying the sky will be cut off this weekend. None of this is the end of the world but is a little frustrating. Shame there is next to no help on how the modem should be setup to work with vodafone tv, no way to tell if multicast is working at ultrafasts end, no manual with the vodafone tv. The tech who came out says he enabled multicast at there end but who knows

Any ideas would be appreciated, Cheers