VDSL suddenly stopped working last night about 7:30. After doing a reboot etc I rang the help desk. Answered pretty quickly. As I have VDSL I had to be put through to a specialist, the CSR said I will put you right through now. Well I gave up after 30 minutes on hold and rang the help desk again.Spoke to a different CSR who told me no specialist was available and I could be called back the next day. After I asked if there was nothing he could do himself he did run a line check and couldn't see the modem etc.So he assured me he would put the details through and have someone call me this morning. I have come home from work and rang again as I haven't received a call. Currently on hold again for a CSR.I have to head back to work shortly so I can guarantee what will happen, I will call the CSR after work only to be told no VDSL specialist is available.Has anyone requested a call back before and actually got called?I'm fairly pessimistic with telco help desks after years of poor service from the majority of them, emails never being answered etc. Just had another issue with Spark which required 4 calls over 2 months to resolve.I'm going to be very annoyed if this isn't sorted today, nothing has changed my end either, modem sits on top of the pantry, hasn't been touched other than when I did the reboot.
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