Just called up business sales support asking to change my plan urgently as one of our Vodems had run out of data in the middle of the business day.The guy on the phone said that because we had an account manager (whom I had never heard of) he couldn't do anything to help, and offered to email the account manager (who would get back to me within 24-48 hours).Called up the account manager, he had never heard of us before so it was news to him he was looking after our (2 phone number) account.I called technical support who were much more helpful and able to add some extra data for me while I waited for the account manager to call me back.This is a stupid policy if you ask me, when I want to make a change I want to call one number (the business sales number), and have it dealt with immediately on the phone. Especially when I say it is urgent. He wouldn't even transfer me to a manager, or see if he could get the account manager on the phone himself.
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